Shipping Policy

Shipping Policy - Patagoniausmalls

Thank you for choosing Patagoniausmalls for your outdoor clothing needs. This Shipping Policy outlines the details of our order processing, shipping timelines, delivery information, and related terms to ensure you have a clear understanding of the logistics process for your purchase.

1. Order Processing Time

After you place an order and we confirm receipt of your payment, our team will promptly process your order. We commit to processing and dispatching all eligible orders within 1-3 business days. Please note that business days exclude weekends and public holidays, and order processing may be slightly delayed during peak shopping seasons (such as holidays or promotional events). We will notify you via email if there is any unexpected delay in processing your order.

2. Shipping Coverage & Cost

We offer free shipping service to all destinations worldwide, with no minimum purchase requirement. Regardless of your location or the value of your order, you will not be charged any additional shipping fees. This free shipping policy applies to all products sold on Patagoniausmalls, and no hidden logistics costs will be added during the checkout process.

3. Estimated Delivery Time

The estimated delivery time for all orders is 6-12 business days from the date of shipment. This timeline is an estimate based on standard logistics operations and may vary slightly depending on the following factors:
• Logistics company processing efficiency;
• Customs clearance procedures (for international shipments), which may be affected by local customs regulations and processing times;
• Local postal or courier service conditions in the destination area;
• Unforeseen circumstances such as natural disasters, public health events, or transportation disruptions.
Please understand that we are not responsible for delivery delays caused by the above external factors. Once your order is shipped, we will send a shipping confirmation email to the address you provided, which includes a tracking number and instructions on how to track your package.

4. Order Tracking

You can track the status of your shipment using the provided tracking number. You can either click the tracking link in the shipping confirmation email or log in to your Patagoniausmalls account to view the real-time logistics information. If you encounter any issues with tracking your package (such as invalid tracking numbers or no update for a long time), please contact our customer service team for assistance.

5. Shipping Address Requirements

It is your responsibility to provide an accurate, complete, and up-to-date shipping address when placing an order. Please double-check the recipient's name, contact phone number, street address, city, postal code, and country/region to avoid delivery failures or delays. If you need to modify the shipping address after placing an order, please contact us immediately. We can only assist with address modifications if the order has not yet been shipped. Once the order is dispatched, we will be unable to change the shipping address, and any delivery issues caused by incorrect address information will be your responsibility.

6. Undelivered or Returned Packages

If a package is returned to us due to reasons such as an incorrect address, unclaimed delivery, or recipient refusal, we will notify you via email within 3 business days of receiving the returned package. You can choose to have the package reshipped (we will cover the reshipping cost) or request a full refund. If we do not receive your response within 15 business days, we will automatically process a full refund for your order (excluding any potential non-refundable fees, if applicable).

7. Special Notes for International Shipping

For international orders, the recipient is responsible for complying with the import regulations and customs requirements of the destination country/region. This may include paying import duties, taxes, or other fees imposed by local authorities. Patagoniausmalls does not collect these fees and is not responsible for them. Please check the local customs policies of your country/region before placing an order to understand the potential additional costs.

8. Contact Us

If you have any questions, concerns, or requests related to shipping (such as order processing status, package tracking, or address modifications), please contact our customer service team at [email protected]. We will respond to your inquiry within 24-48 business hours and strive to resolve any issues you may have.